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Frequently asked questions
WHAT DOES PRE-ORDER MEAN?
Only products specifically marked Pre-Order are not available for immediate shipment. Any estimated availability or shipping date shown on the listing is an estimate and may change because of supplier, transportation, customs, or other delays.
What is the return policy?
Returns may be accepted if you receive the wrong item, the item is significantly different from its listing, or it has a significant defect that was not disclosed. Please contact us promptly at support@shopwalterusa.com with your order number, a description of the issue, and clear photos. Do not return an item until you receive return instructions from Shop Walter.
Are any purchases final sale?
Returns for change of mind, personal preference, sizing issues, or conditions already clearly disclosed in the product listing are generally not accepted, subject to applicable consumer law. Please review all product photos, descriptions, sizing information, and condition details carefully before purchasing.
When will I get my order?
Orders are processed after payment has been successfully received and verified. Delivery times vary depending on the selected shipping method, destination, carrier, holidays, weather, and other fulfillment circumstances. Tracking information will be provided when available.
HOW MUCH DOES SHIPPING COST?
Available shipping methods and shipping costs are calculated and displayed at checkout before you complete your purchase.
WHAT DOES DIRECT SHIP MEAN?
Certain products may be fulfilled directly from a designated fulfillment source rather than Shop Walter’s regular inventory location. Shipping and tracking details will be provided for the individual order when available.
IS SHOP WALTER AFFILIATED WITH SUPREME, BAPE, OR CHROME HEARTS?
Shop Walter is an independent retailer. Unless expressly stated otherwise, we are not affiliated with, sponsored by, endorsed by, or officially associated with Supreme, BAPE/A Bathing Ape, Chrome Hearts, or other third-party brands offered on the site.
